Privacy Policy

Overview

LetsChat is designed with privacy at its core. We don't require accounts, we don't track users, and we don't sell data. Conversations stay on the device.

Information We Don't Collect

LetsChat does not collect, store, or transmit any of the following:

• Personal identification information (names, email addresses, phone numbers)
• Location data
• Device identifiers for tracking purposes
• Usage analytics or behavioral data
• Conversation content (all conversations are stored on-device only)

On-Device Storage

All conversation history, user profiles, and settings are stored locally on the user's device using Core Data and UserDefaults. This data is protected by iOS file protection (complete protection level) and is not accessible to LetsChat or any third party.

AI Conversations

When users chat with AI characters, conversation messages are sent to our AI provider (OpenAI) through a secure Firebase Cloud Function proxy. Messages are processed in real-time and are not stored by LetsChat on any server. The AI provider's data handling is governed by their own privacy policy and our data processing agreement.

Text-to-Speech

When using premium voice features, text is sent to ElevenLabs through a secure Firebase Cloud Function proxy for speech synthesis. Audio is cached locally on the device for performance. No conversation content is stored on any server.

Firebase Anonymous Authentication

LetsChat uses Firebase Anonymous Authentication solely to secure communication between the app and our cloud functions. This creates a temporary anonymous identifier — no personal information is collected or linked to this identifier.

Therapist Early Access Signups

If a therapist provides their email address through our website signup form, that email and selected role are stored in Firebase Firestore for the sole purpose of early access communication. We never share this information with third parties.

Children's Privacy

LetsChat is designed for teens and young adults (12+). The app includes a parental consent flow during onboarding. We do not knowingly collect personal information from children under 13.

Data Security

All data transmitted between the app and our cloud functions is encrypted using HTTPS/TLS. API keys and secrets are stored server-side in Firebase Cloud Secrets and are never included in the app binary.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have questions about this privacy policy, please contact us at hello@letschataac.com.